Cluster Office

A cluster office is an office in the first floor of a dorm that provides services for the students who live in the cluster. Each cluster has a Cluster Office Manager (COM) who oversees the various processes and paperwork, however, the office is also staffed by Resident Assistants (RAs) and a few other people who are hired each semester as office staff. The Residential Director is ultimately in charge of all the staff and the office itself.

An example of a "cluster" is, the CMLK (Crabtree, Mary Lyon, Knowlton) cluster in Northeast. It has its cluster office in the first floor of Crabtree. Residents of any of these three buildings can go to the cluster office to pick up a spare key if they lock themselves out of their room, or to pick up a US mail package that wouldn't fit into their mailbox in their dorm. Other clusters, such as Coolidge in Southwest, only consist of one building.

[edit] Hours

The hours of all of the cluster offices at UMass are the same. They are:

Monday - Wednesday 10am-1pm, 2-5pm, 7-11pm
Thursday & Friday 10am-1pm, 2-5pm, 8pm-1am
Saturday 8pm-1am
Sunday 2-4pm and 7-11pm

[edit] List of Cluster Offices

• Northeast: Crabtree, Leach, Thatcher
• Sylvan: Brown, McNamara, Cashin
• Central: Baker, Brett, Van Meter, Gorman
• Orchard Hill: Dickinson, Grayson
• Southwest: Coolidge, Prince, James, Kennedy, Melville, John Adams, John Quincy Adams, Cance, MacKimmie, Pierpont, Washington